Developed by VFS Global’s AI centres in India, the UAE, and Germany, this chatbot leverages Generative AI technology to provide timely, accurate, and easily accessible information. It is tailored to meet demand for more efficient support, ensuring users can seamlessly access the information they need.
Jen Vidler, Deputy Director of Cross Cutting Service Operations at UK Visas and Immigration, commented, “The rollout of VFS Global’s AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient and meet the needs of all customers. Providing instant access to accurate information about the visa application process will ensure we continue to offer the best service to our customers.”
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Zubin Karkaria, Founder and CEO of VFS Global, stated, “Technology and innovation have always been the cornerstones of our operations at VFS Global, and we are pleased to launch this AI-powered information solution, which will significantly enhance the visa application experience for our customers travelling to the UK from across the globe.”
He added, “We are developing a range of AI and digital technology-driven products to drive the next transformation in visa and consular services for our client governments and customers. We remain deeply committed to the responsible development of AI in accordance with the policies and requirements of our client governments.”
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The AI-powered chatbot was created using sophisticated Generative AI technologies and trained exclusively on publicly available data from VFS Global’s UK visa-related websites. It is built and hosted on VFS Global’s secure IT infrastructure, ensuring that data privacy and security are prioritised. The system operates in full compliance with regulatory standards, with robust data protection measures in place.
A dedicated team of data scientists and AI specialists, working from VFS Global’s AI centres in Dubai, Mumbai, and Berlin, collaborated to uphold the highest security and quality standards. Ethical AI practices were central to the development process, with VFS Global working closely with the Responsible AI Institute to ensure fairness and minimise bias. The project also relied on proprietary AI platforms, including the AI Foundation Model and the Super Alpha Application Platform, both of which feature built-in safeguards to ensure data safety, security, and compliance.
(Edited by : Jerome Anthony)
